EFFECTS OF TRAINING ON PERFORMANCE IN NATIONAL POLICE SERVICE IN KENYA: CASE OF GENERAL SERVICE UNIT OFFICERS, NAIROBI
Ziphorah Mulimi Kingoo
Master of Public Policy and Administration, Kenyatta University, Kenya
Dr. Jane Njoroge
School of Social Sciences and Humanities, Department of Public Policy, Kenyatta University, Kenya
ABSTRACT
The study sought to assess the effects of training on the performance of national police service. A case study of general service unit, Nairobi. Study focused on how Police training curriculum and facilities, professionalization of instructors and on job training affects performance in national police service. This study was informed by Disconfirmation theory and V’room expectancy theory. The site of the study was General Service Unit Headquarters - Ruaraka in Nairobi County in Kenya whereby primary data was collected from 400 officers of various ranks. Survey design was utilized to collect both qualitative and quantitative data from respondents. From the population of the study, the researcher used systematic random sampling to select 400 out of the 4000 officers of various ranks from General Service Unit Headquarters in Ruaraka. Data was collected by the use of tools such as a structured questionnaire containing open and closed ended questions and an interview guide. The collected quantitative data in form of the completed questionnaires was analyzed using Microsoft excel. Qualitative data underwent content analysis. The researcher drew inferences and interpretations from both results which formed the basis of the study findings and conclusions. Training was found to be relevant. The study concluded that there is a positive and significant relationship between training and the performance of police officers in Kenya. The study recommended the national police service to improve on service quality dimensions, strengthen systems and processes and also intensify training for staff at the national police service.
